Return & Refund Policy
Effective Date: October 26, 2026
At Éclat & Co., every piece of jewelry is selected with a commitment to exceptional quality, craftsmanship, and timeless elegance.
We want you to shop with confidence. Eligible jewelry may be returned within 7 calendar days of confirmed delivery, subject to the conditions below.
1. Seven-Day Returns
Customers may request a refund within 7 calendar days of confirmed delivery for eligible, non-customized jewelry.
To qualify, the jewelry must be unworn, undamaged, unaltered, and in its original condition, with all original packaging, certificates, documentation, and security tags intact.
Proof of purchase and prior return authorization are required.
Returns requested within the eligible period must be shipped within 7 calendar days of receiving return authorization, unless otherwise agreed in writing.
2. Customized Jewelry — Final Sale
ALL CUSTOMIZED, PERSONALIZED, AND MADE-TO-ORDER JEWELRY SALES ARE FINAL.
The following items are not eligible for returns, exchanges, or refunds due to a change of mind:
- Custom-designed jewelry.
- Made-to-order or specially manufactured jewelry.
- Personalized or engraved pieces.
- Jewelry resized or altered at the customer’s request.
- Special-order jewelry made or sourced specifically according to customer specifications.
This policy applies even if the customized jewelry has not been worn.
Final Sale status must be clearly disclosed before the customer completes the purchase.
Exceptions apply where remedies are required by law, including defective, incorrect, or materially misrepresented merchandise.
3. Return Authorization
To request a return, customers must contact Éclat & Co. within 7 calendar days of confirmed delivery and provide their name, order number, item details, and reason for return.
Customers must follow the return instructions provided by our team.
4. Inspection and Authentication
All returned jewelry undergoes professional inspection to verify authenticity, gemstone characteristics, metal composition, weight, certificates, identifying information, and original condition.
Eligible returns may be declined if the item fails to meet the disclosed conditions. Any discrepancies will be documented and communicated.
5. Refund Processing
Approved refunds will be issued to the original payment method within 7 business days after inspection and approval, or sooner where required by law.
There is no restocking fee for eligible returns.
Original standard shipping charges are non-refundable for change-of-mind returns where permitted by law and disclosed before purchase.
6. Return Shipping
Customers are responsible for return shipping and appropriate insurance for change-of-mind returns.
All return shipments must use an approved, trackable shipping method and follow our secure packaging instructions.
7. Damaged, Defective, or Incorrect Orders
Customers who receive damaged, defective, incorrect, or materially misrepresented jewelry should contact Éclat & Co. promptly.
We will investigate and provide the remedy required by applicable law, which may include a refund, replacement, or other appropriate resolution.
These rights are not limited by the standard 7-day return window or the Final Sale designation.
8. Exchanges
Eligible, non-customized jewelry may be exchanged within the 7-day return window, subject to inspection and availability.
Customers may choose a monetary refund instead of store credit for an eligible return.
Customized and Final Sale jewelry is excluded from discretionary exchanges.
9. Shipping, Delivery, and Cancellations
Orders are delivered within 3 to 6 business days, depending on the delivery area. Orders will be shipped within the timeframe stated at checkout.
Any shipping delays, cancellation options, and related refunds will be handled in accordance with applicable federal law, including the FTC Mail, Internet, or Telephone Order Merchandise Rule.
If an order is lost or not delivered, customers should contact us so that we can investigate and provide an appropriate resolution.
10. Contact Information
Éclat & Co.
Website: https://eclatco.shop
Email: eclat@eclatco.shop
Phone / WhatsApp: (786) 887-5135
Please contact our customer service team using the contact information published on our website for return assistance.
11. Applicable Law
This policy is subject to applicable Florida and United States law, including any mandatory consumer protections that cannot be waived.
The policy disclosed at the time of purchase applies to that order, subject to applicable law.
See also our Terms of Service and Privacy Policy.
